to mute the sound, and to unmute the sound, click 
.
to listen to the default sound.The way you configure your notifications determines how and when you get alerted. Set how your notifications appear to help avoid receiving too much information.
Toaster notifications are browser-specific. They appear only when Desktop's browser tab is open in the background and not the active browser window or tab. Desktop becomes inactive in the following circumstances:
When Desktop isn’t active, a sound notification on the browser taskbar alerts you based on your configured settings. Click the notification to make Desktop active.
On Windows 10 and 11, notifications may not appear in the browser. To make the notifications appear correctly and not in the built-in notification pane, select the Google’s Chrome Don’t allow sites to send notification function. When finished, the notification is shown in your operating system's original format.
If you're not using Google Chrome, see your browser's documentation for instructions.
Desktop notifications are displayed in the built-in notification panel. Note the following notification behaviors:
Notifications keep you in the loop by alerting you to new events that require your attention, such as alerts, new messages, and state changes on Desktop.
Before you begin
Click User Profile .
In the User Settings section, click Notification Settings .
Click the Enable Notifications toggle.
Click the Enable Silent Notifications toggle to control the display of alerts. Enabling silent notifications delivers alerts to the notification center.
By default, the Enable Silent Notifications toggle button is disabled.
Click the Enable Sound Notifications toggle to enable or disable notifications with sound. You can adjust the volume using the slider.
to mute the sound, and to unmute the sound, click .to listen to the default sound.By default, the Enable Sound Notifications toggle is enabled, and the volume is set to 80 percent.
The changes made to the notification settings retain until you clear the browser cache. However, when you sign out and sign in again, the notification settings revert to their default values.
You can receive notifications from calls, chats, emails, and social messaging conversations. The notification includes the customer's name, phone number, chat message, or request for information. For example:
When a call recording is resumed.
Auto Resume Recording
Recording will resume in 5 seconds.
When multiple users edit the Call Associated Data (CAD) variable values at the same time.
Customer Information has been Updated
Your changes are overwritten with the updated call data.
When a screen pop is delivered successfully to you.
Screen Pop Delivered
Screen pop has been delivered to you.
Reopen Screen Pop or
Based on the routing configuration that your administrator has set in Flow Designer, you can see either the customized display text or the Reopen Screen Pop hyperlink.
When another agent accepts your consult request.
Consult Connected
Your consult request has been accepted.
When another agent accepts your conference request.
Conference Connected
Your conference request has been accepted.
When a consult call request is put on hold.
Consult Call on Hold
Your consult call has been put on hold.
When a call is automatically wrapped up.
Auto Wrap Up
Your call has been wrapped up automatically.
When you receive a chat message from the customer.
Ok I got it. Thank you!
When you send an attachment to the customer.
Sent an attachment.
When you send the conference chat message to another agent.
Messages from Barbara Hecker
Hey, this is Barbara Hecker. How may I .
When the customer ends a chat message.
End Chat from Jason Welch
Your chat has ended.
When you change your team.
Changed Team Successfully
You’re now signed in to Sales_Team.
When you receive an incoming call from the Webex App.
Incoming Call from Jane Doe
When you receive a chat message from the Webex App.
Message from John Doe
Ok I got it. Thank you!
When you receive a meeting request from the Webex App.
Incoming Meeting from Jane Doe's Personal Room
When a supervisor changes your state from the Supervisor Desktop.
changed your state to Available.
You can receive notifications from calls, chats, emails, and social Messaging conversations. The notification includes the customer's name, phone number, chat message, or request for information. For example:
Your administrator updates the team's list that you manage.
Open Managed Teams
Your managed teams list is updated by the administrator.
A call recording is resumed.
Auto Resume Recording
Recording will resume in 5 seconds.
Multiple users edit the Call Associated Data (CAD) variable values at the same time.
Customer Information has been Updated
Your changes are overwritten with the updated call data.
A screen pop is delivered successfully to you.
Screen Pop Delivered
Screen pop has been delivered to you.
Reopen Screen Pop or
Note : Based on the routing configuration that your administrator has set in Flow Designer, you can see either the customized display text or the Reopen Screen Pop hyperlink.
Another agent accepts your consult request.
Your consult request has been accepted.
Another agent accepts your conference request.
Your conference request has been accepted.
A consult call request is put on hold.
Consult Call on Hold
Your consult call has been put on hold.
A call is automatically wrapped up.
Your call has been wrapped up automatically.
You receive a chat message from the customer.
Ok, I got it. Thank you!
You send an attachment to the customer.
Sent an attachment.
You send the conference chat message to another agent.
Messages from Barbara Hecker
Hey, this is Barbara Hecker. How may I .
The customer ends a chat message.
End Chat from Jason Welch
Your chat has ended.
You change your team.
Changed Team Successfully
You are now signed in to Sales_Team.
You receive an incoming call from Webex App.
Incoming Call from Jane Doe
You receive a chat message from Webex App.
Message from John Doe
Ok, I got it. Thank you!
You receive a meeting request from Webex App.
Incoming Meeting from Jane Doe's Personal Room
You receive a scheduled meeting request from Webex App.
Scheduled Meeting for Demo
Note : When the meeting name for a scheduled meeting is not defined, the default personal room name is displayed as the notification header. For example, Jane Doe's Personal Room.
If the meeting has started, the remaining time is replaced with the text Now.
Scheduled Meeting for Demo
